From Rich User Requirements to System Requirements

In recent years the usage of information systems has changed dramatically. Today many information systems are developed for non-organizational users. These wide-area end-users are often socially, as well as geographically very widely dispersed, which makes it for organizations that develop information systems extremely difficult to know who their users are, or what they expect. Previous research has claimed that rich user requirements information is necessary, in order to understand how to serve this audience right. However, at the same time current requirements engineering methods, capable of providing this rich information, do not serve the needs of designers and developers, who actually implement the services and who need precise knowledge of system requirements. It appears that there is a severe gap in the communication of requirements between end-user, analyst, and designer. We have the design science research agenda to develop a method for extending one advanced requirements engineering method, WARE, to provide support for the full spectrum of communication. Our study presents results of ongoing research program, studying the innovation possibilities of Mobile Presence technology. Our method enables analysts to make the transition from rich user requirements to system requirements, which designers and developers can use in their implementation work

Utilization of Flow Concept for Digital Service Requirements Prioritization

We argue that the concept of flow can be useful in investigating how requirements for digital services can be analyzed. We apply Novak et al\u27s (2000) framework to analyze how flow can be utilized for requirements prioritization for digital services. Our findings indicate that the flow can be very useful for requirements development. Furthermore, the findings show that the flow can be potentially used for understanding experiential- and task-oriented user activities. Therefore, we conclude that the flow should be considered as a service requirements prioritization metric not only for digital services dominated by hedonic utility needs by users, but with all digital services. This calls for further research in service requirements method development and on how flow impacts user experience

Typology for Modular Service Design: Review of Literature

Abstract: The aim of this paper is to present a typology for modular service design. We review engineering, manufacturing, and service research literature and develop three key concepts for service modularization: service module, service architecture, and service experience. Thereafter these key concepts are further decomposed into detailed constructs. Basing on the reviewed literature, we develop a common typology for modular services. We argue that our typology provides a foundation for the development of modular service design methods. We also expect that it is important to recognize how customers perceive the service. We propose that service experiences can be characterized by value creation, role perception, personalization, and task complexity and by how the customers experience the particular services

Design features impacting mobile phone upgrading frequency

This study examines the impact of design on customer upgrading frequency, and differentiates between functional and aesthetic aspects of design. For the empirical study, we conducted an intercept survey in Beijing and Shanghai with Chinese consumers (n=170) in a retail mall setting. The results of the survey show that the functional design aspects of mobile phones (screen size, keyboard, and width of body) affect perceived ease of use, and that design aesthetics (color and thickness of body) moderate the relationship between satisfaction and upgrading frequency. However, we did not gain significant results for the relationship between functional design and perceived usefulness. The results provide initial evidence of the importance of design for consumers when upgrading their mobile phones. The findings highlight the need of further investigating the impact of design. We see, e.g., the potential impact of design on emergent feature fatigue phenomena in mobile phone markets, where consumers begin to desire less functionality from their mobile phones and are willing to replace their advanced phones with simpler models, as a intriguing research avenue

Value Co-Creation for Cyber-Physical Systems in Mining and Construction Industry

This paper focuses on value co-creation in the context of cyber-physical systems (CPSs). We investigate how value is co-created in the mining and construction industry, where the intelligent equipment are examples of CPSs. We take an interpretive research approach and study a global corporation, which manufactures tools and equipment for the mining and construction industry. The data collection was done using the laddering technique (n=20) and for the analysis a thematic clustering approach was adopted. Our findings show how value is co-created in the use of intelligent equipment. More specifically, the findings indicate that the use and service experience related to intelligent equipment is important value driver in this context. Also the sharing and receiving information related to intelligent equipment use and operating environment are important. As a conclusion, the utilitarian values and goal-oriented perspective toward values were considered to be more relevant than the hedonic values